FAQ

1. What is PawNest Living?

PawNest Living is a curated pet lifestyle brand offering premium essentials for dogs and cats, including nutrition, dining accessories, litter care, grooming tools, pet furniture, travel carriers, wellness products, toys, and stylish accessories. We focus on quality, design, and comfort for both pets and their humans.

2. Are your products safe and high quality?

Yes. Every item in our collection is carefully selected for safety, durability, comfort, and design. We partner with trusted manufacturers and ensure products meet high standards suitable for everyday use.

3. Do you offer products for both dogs and cats?

Absolutely. Our collections include essentials for dogs and cats across feeding, grooming, hygiene, enrichment, travel, and lifestyle needs.

4. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this link to follow your shipment’s progress at any time.

5. What if I receive a damaged or incorrect product?

Please contact us within 48 hours with photos of the issue. We will quickly assist with replacements or solutions.

6. Do you offer returns or exchanges?

Yes. Unused products in their original condition can be returned within our return window. For hygiene-related items (e.g., litter boxes, grooming tools), returns may not apply for safety reasons. Please refer to our Return Policy or contact support.

7. How do I contact customer service?

You can reach us at iceqkmr678@hotmail.com. Our team is here to help with any questions regarding orders, products, or general inquiries.